Services A-Z (110)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Renewal Petition

A returning undergraduate student who has not attended NKU for a minimum of two full consecutive academic semesters may petition for academic renewal of NKU coursework on a one-time-only basis.

Add myNKU Tab or SAP GUI Functionality

Need access to a new tab in myNKU or access to an area in SAP GUI

Adobe Creative Cloud

Access to 20+ Adobe software titles, audio, video & photo editing, web development.

Adobe Experience Manager (AEM)

A comprehensive solution for building NKU's website.

AEM/Website Consultation

Meet with a member of the IT Training Team to discuss webpage design and/or functionality. Custom elements on websites can also be discussed.

B

BEx Folder/Query Access

Add/Change user permission for BEx

BEx Folder/Query Access

Add/Change user permission for BEx Web Analyzer

BEx Portfolio Access

Access Request for file storage in BEx Portfolio

C

Campus CE Course Request

This is a request for a course, event, workshop, membership or fee that needs a gateway for registration and payment processing. All requests will route to the Comptroller's Office for approval and IT for processing before your "course" will be published and available. Please allow a 10 business day allowance in your dated requests.

Canvas Issue & Support

Having trouble working within Canvas? Log an issue and we will be assist you shortly.

Change in Responsible Person

Request this service to make a change to the name of the new person who will be taking over the fiscal responsibility for a Fund Center

Chosen Name Change

Students are able to use their chosen names on campus. If you would like to change your name, but have not yet processed a legal name change, Please complete this request. For more assistance contact LGBTQA+ Student Initiatives at lgbtq@nku.edu or call (859) 572-5835, Monday through Friday between the hours of 8:30a - 4:30p.

Cisco Jabber Requests

Request access to Jabber

COI VMware System (COIvcenter)

Request for setup for COIvCenter classes

Computer Imaging/Computer Setup for New Employee

Request a computer to be set up for a new user.

Computer Lab Software Requests

Install discipline-specific software in certain labs and classrooms.

Computer Purchasing

Conference Call Request

Consultation with IT Client Support Specialists

The Office of Information Technology provides colleges with a Client Support Specialist, located within the colleges and buildings, so that faculty and staff are provided with technology support on-demand.

Contract Cover Sheet

Complete this form to submit contract for formal review.

Course Time-Conflict Request

When attempting to register for a course that meets at the same time as another course in a student's schedule, special approval is required to be able to enroll in both courses.

Course Withdraw Request

This request is able to withdraw a student for courses as long as the student has not graduated from NKU.

D

Data Load Request

Manually load data or modify scheduled load

Department K Drive: Add/Remove User

Request to add or remove users from a department folder.

Department K Drive: Request Additional Storage

Request for an increase in storage space for a department's K drive folder.

Desktop Software Support

Provide centralized software support including installation, upgrades, troubleshooting and removal of software.

Directory Information Restriction Release Request

To remove the restriction directory information being stopped sharing with the public.

Directory Information Restriction Request

To request directory information to be restricted and not be released to the public.

E

Equipment Checkout

Borrow a laptop, tablet, or other accessory from the Norse Tech Bar.

ESS/MSS Errors & Support

If you are experiencing any issues using ESS/MSS, submit this form with additional information for us to assist you.

Event Planning Issues

Log an issue if you are experiencing issues with Event Planning.

Excess Hours Earned Appeal

Appeal for acceptance of excess hours earned as non-degree student

Extend/Renew Access for Student Workers

Request Renewal of Access for Student Workers who will be continuing employment with your department

F

Fall 2022 VA Certification

Use this service to request use of VA benefits for Fall 2022 semester.

FERPA Waiver

As a student, you have the ability to select specific third party designees to have access to your student records and the types of information you wish to be provided.

FI Production Support

Request this service when you have something you need updated or changed to current production setup for example a change to a report.

G

Gift Card Request Form

Request purchase of Gift Cards

Grading Issue

Log an issue with the grading application

Graduate Repeat Option Request

Graduate students are permitted to repeat a total of two courses. This form will allow you to request the application of a repeat option.

Group Mailbox

New group email account for your team's new project, role, or product.

H

Help Desk

Remote support services through phone, chat, and online service requests.

I

iCart Request

Reserve a cart of iPads for classroom use

Issue Making a Payment

File an issue if you are experiencing issues when making a payment online at myNKU or on the NKU mobile app.

Issue Making a Payment

File an issue if you are experiencing issues when making a payment online at myNKU or on the NKU mobile app.

IT Procurement Policy

IT Procurement Policy information

L

Listserv

Request for a new listserv email address.

Live Events

Service for Live Events held in the Digitorium, Student Union or Other campus locations.

M

Mass Process Run Request

Used to run a mass or batch process within SAP

Mass Process Run Request

Request for running Mass Processes within SAP

Media Equipment Loans

We loan a variety of portable equipment for instructional needs and certain NKU events.

Media Installation

Service used to request installation of media equipment.

Media Production

Video Recordings, Audio Recordings, Studio Shoots and Post Production and Editing services

Multiple Sections Request

The request will assist in enrolling in multiple course sections of the same course.

myNKU Cost Center Access

Give access to specific cost center(s) for a user

myNKU Production Support

Report issues experienced within myNKU

myNKU Production Support - Admissions

Issue related to Admissions services within myNKU

myNKU Production Support - Registrar

Report an issue or request assistance with myNKU processes and activities.

myNKU Production Support - Student Accounts

Report an issue for any myNKU Biller Direct or payment issues

myNKU Support - Student Issue

Report an issue you are experiencing with myNKU

N

Name Change Request

Request to change your legal name on your student records. Proper documentation is required.

Network Jack/Port Activation

Moving offices or internet not working - could be the wall network jack is inactive. Use this request to activate a port.

O

Online Training Request/Issue

Request personalized training via Zoom or Teams for one user or a small group.

P

PAR Support

If you are having issue processing PARs, please use this form to request additional assistance.

Pay for Print Refund

Request a refund for a printing malfunction in a student computer lab.

PCard Application

Apply for a Procurement Card (PCard)

PCard Exception Request

Use for when you need to request a special case or exception to use your PCard for purchase.

PCard Maintenance/Change Request

Update, Change PCard Information. Cancel PCard

Permit to Audit

Audited courses do not apply towards any degree or certificate program at NKU.

Personal J/M Drive: Request Additional Storage

Request for an increase in storage for your personal J/M drive.

Planning & Institutional Research Request

Reports, Data and Survey requests

Previous Semester VA Certification

Use this service to request use of VA benefits for any valid previous semester. Current or Future semesters should NOT use this form.

Printer Issues & Errors

Report Printing Issues

Process Enhancements/Improvements Request

Requests for new enhancements or configurations or updates to existing processes and configurations.

Process Enhancements/Improvements Request

Request an update to a process or configuration or request a new process or configuration

Project Management Consultations

Need help getting a project organized or structuring your tasks. New to project management and need help with a tool. Request this service and one our dedicated project managers will assist you.

Project Request

Request a new project

R

Report Technical Issues with your Computer or Device

Report issues with your computer or laptop and any connected accessories such as mouse/keyboard/monitor.

Report/Query Support

Report an Issue, request assistance, suggest enhancements or just have a question, use this form to request assistance from the Reporting and Analytics team

Request to transfer laptop loan to department inventory

Fill out this form if an IT owned laptop was loaned to you for work-at-home during the COVID-19 pandemic and you would like the laptop to be transferred to your department inventory as a computer replacement.

S

SAP GUI Account Unlock (NOT Password Reset)

If you have locked your account and need to get it unlocked, submit a ticket.

SAP GUI New User Login Setup

New access to SAP GUI

SAP GUI Password Set or Reset

Forget your password and need a reset, file a ticket and we will reset it.

SAP T-Code Access Request

Need access to a particular T-Code in SAP

Security Groups

Request creation or modification of Active Directory security groups.

Sigma ProSam Production Support

Report an issue experienced within the Sigma ProSam application or Financial Assistance area within myNKU

Smart Classroom A/V Support

Request assistance for a smart classroom equipment issue.

Smart Classroom Training

Schedule a hands-on training of smart classroom equipment capabilities and operation.

Social Security Number Change Request

Change/correct your Social Security number with NKU for current/past students.

Software Question/Issue

Submit a request if you have a question or issue related to the functionality of any software used at NKU.

Specialty Printing

Specialty printing options at the Norse Tech Bar

Spring 2022 VA Certification

Use this service to request use of VA benefits for Spring 2022 semester.

Student Social Security Number Update

Student applying to NKU who need to update their Social Security Number

Summer 2022 VA Certification Form

Use this service to request use of VA benefits for Summer 2022 semester.

Surplus Transfer Form

T

Technology Consultation

Get assistance and advice on report building, application development, and other IT related activities.

Telephone Billing Inquiries

Departmental telephone billing questions can be answered through this service.

Telephone Services (New or Modifications to Existing)

This service is to assist with any phone related service.

Time Reporting Support

If you are having issues logging time or using the time reporting application, please submit this ticket to get further assistance.

Training Consultation

Meet with an instructor to receive additional training. You can also discuss customizations that are outside of the normal use of the software.

Training Documentation Creation/Edit

Request to create/update training documentation.

Training Video Creation/Edit

Request to create/edit a custom training video.

Tutorial Request

U

Undergraduate Approval for Course Waiver

Use this form to submit a waiver for a program requirement. Must be submitted by an advisor and needs to have the approval of the department chair. Vice Provost approval needed for General Education.

Undergraduate Catalog Change Request

Undergraduate Pass/Fail Request

This request is only for students with junior standing or higher and cannot be used to fulfill specific general education, major, minor, or requirements

V

Voicemail Services

This service is used to request features or changes for existing voicemail services.

W

Web Accessibility Support

Assistance with how to make your website more accessible.

Web Editor Permission Request

Request new or additional website permissions in AEM.

Z

Zoom Webinars

Request assistance with Zoom Webinars