Webex Calling: Accessing and Setting up Voicemail for a Shared Line

This article contains instructions for accessing a shared voicemail line, such as a department main line or position line. For the recommended methods of checking voicemails on your personal extension, please see the voicemail sections of Webex Calling.

In this Article

Setting Up and Accessing Voicemail through the Voice Portal: Desktop App

• Call into the Voice Portal (5800) from the Webex app. Enter your six digit PIN, followed by #. 
  • If you are calling into the voicemail of a secondary line on your Webex app (such as the department main number), you will need to go to Voicemail and then select the phone icon in the top righthand corner. Select which secondary line you would to call into to access the Voice Portal

• To access your voicemail, enter your six digit PIN, followed by #.
• If this is the first time that you are accessing the voicemail box, you will be prompted to set up your personalized name. You can then follow the prompts to customize your busy and no-answer greetings. 

Setting Up and Accessing Voicemail through the Voice Portal: From a Cisco 8845 Desk Phone

• Call into the Voice Portal (5800) from the desk phone or hit the Messages button.
  • If you are calling into the voicemail assigned to the phone, enter your six digit PIN, followed by #. 
  • If you are calling into a voicemail that is not the main line (such as a department main number) on the phone, hit *, then the mailbox number you are trying to access (either 859572XXXX or the four digit extension) followed by #, then your six digit PIN, followed by #.
• If this is the first time that you are accessing the voicemail box, you will be prompted to set up your personalized name. You can then follow the prompts to customize your busy and no-answer greetings. 

Voicemail Menus

• Main Menu: Press 1 to access your VM box (this allows you to access your messages, as well as modify your mailbox greetings)
  • VM box Submenu
    • Press 2 for busy greeting
    • Press 3 for no answer greeting
    • Press 4 for extended away greeting
    • Press 5 to compose/send new message
    • Press # to repeat the options
    • Press * to return to the main menu
• Main Menu: Press 3 to access your greetings menu (allows you to record or re-record your name)
  • Greetings Submenu
    • Press 1 to record name
    • Press # to repeat the options
    • Press * to return to the main menu
• Main Menu: Press 8 to change passcode
  • Press # to repeat the options
  • Press * to return to the main menu
• Main Menu: Press 9 to exit