Body
Webex Calling
Webex Calling is the cloud-based/next-generation version of the Cisco calling platform NKU has historically used. Over the 2024-2025 school year, NKU Telco will be transitioning faculty and staff to this new phone system.
In order to activate Webex Calling, you must visit https://www.webex.com/downloads.html to download the Webex app for your computer or mobile device.
During this transition phase, Webex DOES NOT support 4-digit dialing on outbound calls (this will be resolved once all NKU faculty/staff are switched over). Other NKU users will be able to dial in to you using a 4-digit extension, but you will need to dial other NKU extensions using the full 10-digit number.
The best way to reach other NKU users remains using Channel to Channel communication within Teams.
In this Article
Download the Webex app at https://www.webex.com/downloads.html to get the app for Windows, Mac, iPhone, iPad, and Android.
- For Webex App for Windows, you must have Windows 10 or later and Windows 64-bit
- For Webex App for Mac, you must have macOS 10.15 or later. You can also choose from a Mac OS Intel or Mac OS Apple M1 chip installation for Webex App.
- Mobile versions are also available in the Apple and Google Play stores.
-
- There also appears to be support for Ubuntu and Red Hat, but it has not been tested yet.
Download and run the installer file (below image is what it looks like on Windows).
Accept the terms and conditions.
Sign in with your NKU email address and password, then hit Next.
You are all set and ready to make calls!
- IMPORTANT!!!!: During this testing phase, Webex DOES NOT support 4-digit dialing on outbound calls (this will be resolved once everyone is switched over). Other NKU users will be able to dial in to you using a 4-digit extension, but you will need to dial other NKU users using the full 10-digit number.
You can actually use Webex Calling within Teams! There is an app within Teams that adds a Webex Calling button within Teams.
Once you install the app and sign in with your NKU email address you will be able to use Webex Calling within Teams.
Once we have more people over on Webex Calling, the default Teams Calling button will be overwritten by the Webex Calling app and applied automatically.
The best way to reach other NKU users remains using direct communication in Teams.
At user.webex.com
Sign in to your Webex Settings at user.webex.com and select My Profile.
Select Settings on the left-hand side, then click the Voicemail in the header.
Under Send Calls to Voicemail, turn on Send calls to voicemail when line is busy and Send calls to voicemail when no one answers.
Select Custom message to record your own greetings. You can either upload a file or record natively.
If you would like to have a copy of your voicemail messages emailed to your NKU email, go down to Additional Settings and switch the toggle for Email a copy of the voicemail message to the right.
Sign in to your Webex Settings at user.webex.com and select My Profile.
Select Settings on the left-hand side, then click the Voicemail in the header and then select Reset Voicemail PIN.
Enter your New Voicemail PIN, making sure to meet the following requirements:
- Must contain
- Must not contain
- repeated patterns
- last 10 Voicemail PINs
- the reverse of your old PIN
- your phone number or extension
- the same digit 3 times in a row
- 3 ascending digits or 3 descending digits
- the reverse of your phone number or extension
Re-enter your PIN in Confirm Voicemail PIN and click Save.
Click the Voicemail button on the left-hand side and select the message you would like to listen to and hit the play button.
In the mobile app, hit the Calling button in the bottom-middle of the screen.
Select Voicemail in the top right-hand corner and then select the voicemail you wish to hear.
Hit the play button to listen to the voicemail on the Voicemail Information screen.
Click Settings on the left-hand side, then select Voicemail in the header and then select Manage Voicemails.
Click on the voicemail you wish to listen to and then press the play button
By selecting the three dots on the right-hand side you can chose to download or delete the voicemail.
You can also bulk manage multiple voicemails by checking the messages you are interested in performing the action on at the left-hand side and then selecting the Manage button at the top
If you are using a device that you are not able to install the app on or is not compatible with the Webex app, you can also sign into Webex on the web at https://web.webex.com/sign-in using your NKU username and password.
There is also a Chrome browser extension that supports Webex calling, but it has not been tested internally yet.