Webex Calling Frequently Asked Questions
For information on using Webex Calling, please see Webex Calling.
What is Webex Calling?
Webex Calling is the cloud-based/next-generation version of the Cisco calling platform NKU has historically used. Over the 2024-2025 school year, NKU Telecommunications migrated faculty and staff to this new phone system. NKU staff and faculty will be able to use computers and mobile devices to make and receive phones calls.
Will the Webex Calling app work with my device?
Very likely! You can download the app for Windows, Mac, iPhone, iPad, and Android.
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For Webex App for Windows, you must have Windows 10 or later and Windows 64-bit
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For Webex App for Mac, you must have macOS 10.15 or later. You can also choose from a Mac OS Intel or Mac OS Apple M1 chip installation for Webex App.
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Mobile versions are also available in the Apple and Google Play stores.
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There also appears to be support for Ubuntu and Red Hat, but it has not been tested yet.
Will I still be able to have a desk phone?
Yes, physical phones will also remain an option if requested.
Will my desk phone work with Webex Calling?
Some of our current desk phones are compatible with Webex Calling with modifications from NKU IT Telecommunications. If your current desk phone looks one of the below phones, it can be converted for Webex Calling.
All compatible phones will need to be requested and converted for use with Webex Calling.
I can't dial out in Webex Calling. Why isn't it working?
Ensure you are not using 9 and/or a 1 to dial outside of NKU. To dial out, simply use the ten-digit phone number.
Does Webex replace Microsoft Teams and Zoom?
No, this is just for phone calling. We will continue to use Teams and Zoom for video conferencing purposes.
Will I still be able to dial other NKU users using only their four digit extension?
Yes. You can contact other NKU phone users by dialing their 4-digit extension. If you are using the Webex Desktop application, you can also type the name in the search bar.
It it required that I use Webex Calling in Microsoft Teams?
No, there is a separate Webex app to make and receive calls that you can use instead. It integrates within Microsoft Teams if that function is desired.
I work remotely and formerly used Cisco Jabber. Is this the same?
Webex Calling replaced Jabber entirely and does not require you to connect to the NKU network.
How do I reset my PIN for my NKU extension?
You can reset your PIN at user.webex.com. You can also manage your greetings and voicemail settings there as well. For more information, please see Setting or Resetting your Voicemail PIN. If you are responsible for a department main line or a shared phone line, you will need to contact IT to reset that PIN.