Live Chat gives you the power to connect with your end-users in real-time.
Here’s how it works: When someone engages the Live Chat widget, they can either be routed to a single
group of agents, or they can select from a list of options to be directed to a skilled group of agents. All of your
agents can be guided by a bot’s AI, prompting them to insert answers already stored in your bot’s brain. You
also have the option to configure how many concurrent chats your agents can service.
With Live Chat from Ivy.ai, your agents can be more productive, provide a more consistent voice, and be more
accessible than ever before from any location.
Live Chat Manual