Make Jabber Phone Calls Using Microsoft Teams

This article will explain how to install the Jabber app inside of Microsoft Teams and use it to make phone calls.

In this Article



Before following this guide, please be sure you have the following:

  • Microsoft Teams installed on your PC/Mac
  • Cisco Jabber installed on your PC/Mac
  • Jabber Phone Services provisioned for your NKU account


Installation Steps

Once the prerequisites are met, follow the steps outlined below:

  1. Launch Cisco Jabber.
  2. Launch Microsoft Teams, then click on the "Apps" button on the bottom left of the Teams window.

    The "Apps" button highlighted in Microsoft Teams.

  3. Use the search bar labeled "Search all apps" to find "Jabber".  It should appear as the first search result.

    Searching for "Jabber" in the Apps screen of Microsoft Teams.

  4. Click the Jabber tile, then click the "Add" button on the next page.

    The Jabber app download page in Microsoft Teams.

  5. After it is installed, you will be brought to the Cisco Jabber app in Microsoft Teams.

    The Jabber app in Microsoft Teams.

    Jabber is now ready for use.  After entering a phone number, the call will be launched using the Cisco Jabber application.  You can quickly call contacts by using the "Add a speed dial" button.  You can also call people directly from a chat conversation by clicking the Jabber icon within the chat window.

    A Teams chat window with the Jabber icon highlighted.


Article ID: 128430
Mon 2/22/21 11:58 AM
Mon 6/7/21 3:09 PM