Third-Party Cookie Blocking

When attempting to use certain web content, including Kaltura Media content, users may encounter the following message:

"It seems your browser is blocking 3rd party session cookies required for the application. To resolve this issue, please update your settings to allow 3rd party cookies."

Enable Third-Party Cookies in Safari

1. On a Mac (using Safari)
   1. Open Safari.
   2. In the top menu, click on Safari, then select Preferences.
   3. Go to the Privacy tab.
   4. Under the Cookies and website data section, uncheck the option labeled Block all cookies.
   5. Ensure the option Prevent cross-site tracking is unchecked (this allows third-party cookies).
   6. Close the preferences window to save your settings and restart the application if necessary.
2. For iOS (as of version 26.6.1)
   1. Open the Settings app on your iPhone or iPad.
   2. Scroll down and tap Apps, then scroll down again and tap Safari.
   3. Under the Privacy & Security section, toggle off Prevent Cross-Site Tracking.
   4. To turn off Block All Cookies, scroll down and tap Advanced.
   5. Ensure that Block All Cookies is turned off (this allows third-party cookies).
   6. Exit Settings; the changes will be saved automatically.
   7. Close and reopen the application if necessary.
3. On iOS (using Safari) Versions older than 18
   1. Open the Settings app on your iPhone or iPad.
   2. Scroll down and tap Safari.
   3. Under the Privacy & Security section, toggle off Prevent Cross-Site Tracking.
   4. Ensure that Block All Cookies is turned off (this allows third-party cookies).
   5. Exit Settings; the changes will be saved automatically.
   6. Close and reopen the application if necessary.

Enable Third-Party Cookies in Chrome

1. On your computer, open Chrome.
2. At the top right, select the Menu icon (three horizontal dots), then select Settings.
3. Select Privacy and security  Third-party cookies.
4. Select Allow third-party cookies.

Enable Third-Party Cookies in Firefox

1. On your computer, open the Firefox browser.
2. Click the Menu button, found at the top-right corner (three horizontal lines), and then click Settings. (Note: on some OS it is called Options).
3. Click Privacy & security.
4. Choose your preferred privacy and cookie settings.
   Firefox has advanced browser privacy settings: control of the privacy and cookies settings are combined together. You can choose one of the three main options for privacy and cookies management: Standard, Strict, and Custom.
   
   Select the Standard option, which gives you balanced privacy settings since it will allow most of the first-party cookies that most websites need to work properly and will block third-party cookies that are often used by companies to track user behavior across multiple websites. The standard option will block cross-site Tracking Cookies and social media trackers, used for website user targeting, but some third-party cookies could remain if they are not considered to be third-party Tracking Cookies. If you open a Private browser window, third-party Tracking Cookies will be blocked.
   
   Strict and Custom options are used to disable cookies and other privacy settings.

Enable Third-Party Cookies in Edge

1. On your computer, open the Edge browser.
2. Click the Menu button, found at the top-right corner (three horizontal lines), and then select Settings.
3. Go to Cookies and site permissions on the sidebar.
4. Click Manage and delete cookies and site data.
5. Ensure Block third-party cookies is turned off.