Voicemail - Setting up a New Mailbox

Voicemail Setup (Webex Calling)

You only need to do this once, at user.webex.com. Five steps, about five minutes.

Set up your voicemail in the web portal

  1. Sign in
    Go to user.webex.com and sign in with your NKU account. Select the gear icon on the left side.

  2. Open voicemail settings
    Choose Calling in the top header, then Voicemail in the row beneath it.

  3. Turn voicemail on
    Under Send Calls to Voicemail, switch on both "when line is busy" and "when no one answers."

  4. Record your greeting
    Select Custom message. Record straight in the browser, or upload an audio file you already have.

  5. Get messages by email
    Scroll to Additional Settings and switch on "Email a copy of the voicemail message" to have voicemails land in your NKU inbox.

Setting or resetting your voicemail PIN

user.webex.com → Settings → Calling → Voicemail → Reset Voicemail PIN

Enter the new PIN, confirm it, and save a new six-digit PIN. Six digits is what the voice portal expects when you call 5800.

PIN requirements

Requirement Details
Length 6 to 30 digits
Your PIN cannot contain or be
  • Repeated patterns
  • Any of your last ten PINs
  • Your old PIN, reversed
  • Your phone number or extension
  • Your phone number or extension, reversed
  • The same digit three times in a row
  • Three ascending or three descending digits

Shared and department lines

You cannot reset a main-line or shared-line PIN yourself. Call the IT Help Desk at 859-572-6911 and IT will do it for you.

Prefer to set it up by phone?

Dial 5800 from the Webex app, a desk phone, or by pressing the Messages button.

Enter your six-digit PIN, then #. At first login, the voice portal walks you through recording your name and greetings. Below you can find more detailed instructions:

Desk Phone Voicemail Setup

  1. From your desk phone, press the "message" button
  2. When prompted, enter your PIN (The default PIN is 123456), then press #.  You will then be automatically prompted to:
    1. Set up recorded name
      1. After the tone, record your first and last name, then press #. Your newly recorded name will play.  Press # to keep it, or press 1 to re-record.
    2. Record personal greeting
      1. The system greeting will play
        1. To keep the system greeting press #
        2. To record a personalized greeting, press 1.  At the tone, record your greeting, then press #. Your newly recorded greeting will play.  Press # to keep it or, press 1 to re-record your greeting.
    3. Change PIN
      1. Enter your new PIN, then press #.   Your PIN must meet the following requirements:
        1. Minimum of 6 Digits
        2. No consecutive digits (ex. 1234 or 4321)
        3. No single digit repeated (ex. 1111)
        4. Cannot include your extension (forward or backward)
      2. Confirm your new PIN
        1. Re-enter the new PIN, then press #
    4. Change your directory listing status
      1. Users can be listed in the directory so callers can search for you by name and extension.  You will be notified by the system if you have the ability to change your status, and if you are listed in the directory.
        1. To change listing status, press 1.  For help, press 2.
    5. Finish Enrollment
      1. After completing setup, wait until you hear "you have finished enrollment", followed by the main menu options.  You must wait for this prompt, or you will be prompted to set up your mailbox the next time it is accessed.  To exit voice mail, press *.


 

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